To be a successful Contact Center platform, you must be able identify and forecast the needs of your client requirement which at times can be uncertain. There are unpredictable spikes and events in the contact center that causes longer holder times which can result in negative customer service experiences. Longer hold times can also impact sales depending on the line of business you are running.
We at aleyo communications provide highly reliable and scalable contact center solution. The Linux open source operating system has been proven to be a very stable and dependable operating system, arguably the best contender to the solidity of Unix. Based on the popular CentOS distribution of the Linux, We runs an enterprise-ready and proven version of this operating system. Due to the low costs of implementation for Linux-based systems, scaling our Contact Center horizontally (adding more servers) or vertically (adding more hardware resources such as memory or disk space) is a very straightforward and seamless process.